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Help

From opening an account to troubleshooting to a trading glossary, our Help section should have the answers to your questions. Please use the tabs to the right to navigate to the section you need, or see below for our Frequently Asked Questions.

Can’t find what you’re looking for? Please Contact Us and we’ll be more than happy to help.

Frequently asked questions

Our FAQs are divided into the following sections:

Getting Started Back to top

How do I open an account?

You can open an account online through this site 24 hours a day. Visit the Open an Account section for more.

Can I try the platform?

Yes. It takes less than a minute to open a free Demo account.

How do I use the platform?

Detailed instructions are available when you log in and press the Help button inside the platform.

Logging in and troubleshooting Back to top

I've forgotten my login details?

Please contact us and we will be happy to help.

Can I change my login details?

Yes. Once you've logged in, you can change your username and password as often as you like by visiting My Account > Settings.

What happens if I enter an incorrect password?

After too many failed attempts, your access to this site will be suspended for security reasons. A message to confirm this will appear when you try to log in. Please contact us to unlock your password.

I'm using the right login details, but nothing is happening...

You may get a blank page when logging in if your browser or security settings are not correctly configured for our platform, or if you have toolbars or plug-ins for Internet Explorer installed as these can interfere with our live streaming data. Please see the System Setup and Platform Settings tabs for more.

Can I use a Mac?

Yes, we support Macs running OS 10.4 using Safari or Firefox browsers. Please see the System Setup tab for full details.

Do I need Java?

No, you don't need Java to log in. But it is required to use our charting package. See the Java for Charts tab for more information.

How do I enable session cookies?

Our platform and application form use session cookies to store information while you click between different areas. See the Cookies tab for more.

Trading Back to top

What are your fees?

  • Account setup: Free
  • Minimum funding: None
  • Platform fees: None
  • Trading fees: See Fees for full details.

How much do I need to fund my trading at Nadex?

Nadex contracts are smaller than contracts in the underlying markets. Our Binary Option contracts have a fixed size of $100, and our Bull Spreads have contract sizes from as little as $30. In either case, this value represents the maximum that you would pay to open a position in that contract, buying an out-of-the-money option for example, would require substantially less.

How much am I risking when I make a trade?

All Nadex contracts are limited risk. That means that you cannot lose more than the initial cost (maximum loss) of a particular trade, no matter how far the underlying market moves against you. The maximum risk for a trade is displayed to you in our trading platform before you place the trade. See Bull Spreads and Binary Options for more.

Security Back to top

Is Nadex regulated?

Nadex is subject to regulatory oversight by the Commodity Futures Trading Commission (CFTC). The mission of the CFTC is to protect market users and the public from fraud, manipulation, and abusive practices related to the sale of commodity and financial futures and options, and to foster open, competitive, and financially sound futures and option markets.

Where are my funds held?

Nadex deposits members' funds into an account at either Harris Bank or Chase Bank. Harris, headquartered in Chicago and a leader in providing financial services to the futures industry, is an integrated financial service organization providing more than one million personal, business and corporate clients with banking, lending, investing and wealth management solutions. See www.harrisbank.com to learn more. Chase is recognized as a leading commercial bank in the financial services industry and is one of the world's largest providers of cash management services. For more information on Chase bank, visit www.chase.com.

Is my personal data safe, and private?

Nadex takes the security of your personal information very seriously. We use physical, electronic, and procedural safeguards that meet or exceed industry standards. We do not sell or provide your information to anyone other than our service partners (such as our settlement bank), and we restrict access to authorized personnel and service partners who have legitimate business requirements. See Privacy for more.

System set-up

This page lists the technical set-up that we recommend to use with our Direct Access platform. You may find that other systems will give good results, but our development and support is focused on the list below.

Operating system

Microsoft Windows: 95, 98, 2000, NT, ME, Server 2003, XP, Vista

Linux

Mac OSX 10.4 and above

Internet browser

Windows

  • Internet Explorer 6.0 and up (excluding 9.0) 
  • Firefox 2.0 and up
  • Chrome 1.0 and up
  • Safari 3.1 and up

Linux

  • Firefox 2.0 and up

Mac OSX

  • Safari 3.1 and up
  • Firefox 2.0 and up

Click below to download the latest versions of some of these browsers for free.

Java for Charts

You can log in and use the platform without having Java installed. It is, however, required by our charting packages. For more details please see Java for Charts.

Trading Platform Settings

Follow the advice on this page to ensure you get the optimum performance when using our platform.

Browser settings: Internet Explorer

Go to 'Tools' then 'Internet Options' and please do the following:

On the Security tab

Internet Explorer 6

  • Click on 'Internet', then 'Default Level'.
  • Click on 'Local Intranet', then 'Default Level.'
  • Click on 'Trusted Sites', then 'Default Level', then 'Sites'.
  • Make sure the tick box for 'Server verification' is unticked.
  • Remove 'www.igmarkets.com' from your trusted sites (if applicable). Please enter our website address as '*.igmarkets.com' in the space marked 'Add this website to the zone', then click on 'Add'. Then click 'OK'.
  • Click on 'Restricted Sites', then 'Default Level'.

Internet Explorer 7

  • Click on 'Restore all zones to Default Level'.
  • Click on 'Trusted Sites', then 'Sites'.
  • Make sure the tick box for 'Server verification' is unticked.
  • Remove 'www.igmarkets.com' from your trusted sites (if applicable). Please enter our website address as '*.igmarkets.com' in the space marked 'Add this website to the zone', then click on 'Add'. Then click 'OK'.

On the General tab

Internet Explorer 6

  • Click on 'Delete Cookies', then 'OK'. (Cookies may contain information for a customised webpage or logon information for a website. Before you delete your cookies, you may want to export or save them.)
  • Click on 'Delete Files', tick the box saying 'Delete all offline content', then click 'OK'.
  • Click 'Settings' and make sure 'Automatically' is selected. Then click 'OK'.

Internet Explorer 7

  • Click 'Delete' in the Browsing History area.
  • Click on 'Delete Files' in the Temporary Internet Files area.
  • Select 'Yes' in the prompt box.
  • Click 'Delete' in the Cookies area.
  • Select 'Yes' in the prompt box. (Cookies may contain information for a customised webpage or logon information for a website. Before you delete your cookies, you may want to export or save them.)

On the Privacy tab

  • Tick the box saying 'Override automatic cookie handling'. Then make sure 'Accept' is selected in both columns. Then tick the box saying 'Always allow session cookies'. Then click 'OK'.

Browser settings: Firefox

Reset Firefox to Default (Version 2.0 and above)

Open a Firefox browser window then click on 'Tools' and then click on 'Clear Private Data', ensure that 'Cache' and 'Cookies' are ticked and click 'Clear Private Data Now'. (Cookies may contain information for a customised Web page or logon information for a website. Before you delete your cookies, you may want to export or save them.)

Click on 'Tools' and then click on 'Options' and then follow the instructions below:

On the Content tab

  • Ensure JavaScript option is ticked.
  • Ensure 'Enable Java' is ticked.

On the Privacy tab

  • Ensure 'Accept cookies from sites' is ticked.
  • Click on 'Show Cookies' tab then click 'Remove All Cookies'. Then click on 'Close'.

If you’re running an old version of Firefox then please upgrade to Version 2 or above. Please follow the instructions below on how to download Firefox 2 for free.

  • Go to www.getfirefox.com
  • Click on the 'Free Download' link.
  • Click 'Run' (or 'Open') when prompted: 'Do you want to Run or Save?'
  • Click 'Run' when prompted: 'Do you want to run this software?'
  • Click 'Next' when the Welcome to Firefox page comes up.
  • Accept the License Agreement Terms and click 'Next'.
  • Click 'Next' until the software is installed and the Install Complete window comes up, then click 'Finish'.
  • The Firefox browser should now be launched automatically (it might take up to a minute for it to launch depending on the performance of your computer).
  • When asked if you want to import the entries and files from Internet Explorer, select 'No'.
  • When asked if you want to set Firefox as the default browser, select 'No', and make sure the 'Ask again when browser starts box' is unticked.

Uninstalling Toolbars

Toolbars or plugins for Internet Explorer (e.g. Google Toolbar) can affect the performance of PureDeal by interfering with our live streaming data.

To uninstall from the Control Panel:

  • Click the Windows Start menu in the lower-left corner of your screen.
  • Select 'Settings', then 'Control Panel'.
  • Double-click 'Add or Remove Programs'.
  • Select 'Google Toolbar for IE'.
  • Click the 'Remove' button.

Cookie settings

Our platform uses Session Cookies. Please follow the instructions below to allow your browser to accept them.

Internet Explorer

Select Internet Options from the Tools menu and select the Privacy tab, set the slider to Medium, and press the OK button. Alternatively, select Privacy then Advanced and tick the boxes next to 'Override automatic cookie handling' and 'Always allow session cookies'.

Firefox

Select Options from the Tools menu, then select Privacy. Select 'Accept cookies from sites' in the Cookies heading.

Safari

Select Preferences from the Safari menu, then select 'Only from sites you navigate to' under the Accept Cookies heading.

Chrome

Select Options from the Tools menu, and then click the Under the Hood tab. Under Cookie Settings, select 'Allow all Cookies'.

Help with Java

Our platform itself does not require Java. But if you want to use our charts, then you will need to have Java installed and enabled.

Do I have Java installed?

Please visit the Sun Java test page.

How can I install Java?

Get java

The latest version of Java is available free of charge. Click the button on the left to visit the Sun site and press the 'Free Java Download' button once there.

What should my Java settings be?

Internet Explorer 7

Select Tools > Internet Options from the browser menu, then:

1. Click on the Programs tab and then the 'Manage add-ons button'. Ensure that all items from the publisher 'Sun Microsystems, Inc' have been enabled.

2. Click on the Security tab and press the Custom Level button. Scroll down to the Scripting section. Select the buttons for Enable under 'Active Scripting' and under 'Scripting of Java Applets'.

Then click OK, and close and re-open your browser to activate the changes.

Internet Explorer 6

Select Tools > Internet Options from the browser menu, then click on the Advanced tab and scroll down until you see the following sections.

Java (Sun)
If you see this heading, then please ensure the box below it is ticked.

Microsoft VM
If you see this heading, please tick the boxes next to: 'Java console enabled', 'Java logging enabled' and 'JIT compiler for virtual machine enabled'. If, however, you have the Microsoft VM as well as the Java (Sun) option, then please enable the Java (Sun) options above but disable the Microsoft VM options.

Click on the Security tab and press the Custom Level button. Scroll down to the Scripting section. Select the buttons for Enable under 'Active Scripting' and under 'Scripting of Java Applets'.

Then click OK, and close and re-open your browser to activate the changes.

Netscape, Mozilla

Select Options from the Tools menu, then click on Site Controls. Tick the boxes next to 'Enable Java' and (if it appears) 'Enable Javascript'.

Firefox

Select Options from the Tools menu and press the Content button. Tick the boxes next to 'Enable Java' and 'Enable Javascript'.

Safari

Select Preferences from the Safari menu, and press the Security button. Then tick the boxes next to 'Enable Java' and 'Enable Javascript'.

Glossary

Use our helpful Glossary to learn the meaning of a wide range of trading terms.

Glossary: all contracts Back to top

Underlying Market

The source market for the Expiration Value for a particular contract.

Source Agency

The publisher of the Expiration Value (i.e. for a US 500 contract where the Expiration Value is based on underlying futures prices, the Source Agency is Nadex; for the Nonfarm Payrolls event contract, the Source Agency is the Bureau of Labor Statistics).

Expiration, Expiry, Expiration Time, Expiration Date

The point at which the contract has been closed for trading, and at which the Expiration Value is calculated.

Expiration Value

The calculated level of the Underlying Market at Expiration, as determined by the Source Agency.

Settlement Value

The level at which the Nadex contract is settled, based on the Expiration Value and the parameters of the Nadex contract (Floor/Ceiling for Bull Spreads, Strike Price for Binary Options).

Tick Size, Point Size

The incremental price movement in the Nadex contract that corresponds to a profit/loss equal to the Tick Value per contract. (For example, a Tick Size of 0.01 means that price movement of 0.24 would give a profit or loss of 0.24/0.01 = 24 times the Tick Value per contract.)

Tick Value

The Tick Value for all Nadex contracts is $1.

Trading Hours

The times of day during which the contract will be open for trading on the exchange.

Last Trading Day

The date on which trading in the Nadex contract will stop.

Lead Month/s

The specific Futures month of an Underlying Market.

Speculative Position Limit

The maximum aggregate position that any person can hold or control in any particular class of contracts.

Glossary: Bull Spread contracts Back to top

Floor and Ceiling Levels

The lower and upper limits against which the Expiration Value is compared in order to produce the Settlement Value. The Settlement Value is limited by the contract's Ceiling and Floor levels.

Floor/Ceiling Range

The distance between the Floor and Ceiling values. The size of the Floor/Ceiling Range may vary from time to time according to the conditions of the Underlying Market.

Number of Ranges

The number of different Floor/Ceiling Ranges that are offered for a particular market.

Master Spread, the Spread contract

For non-FX Bull Spreads, a Bull Spread contract with a large Floor/Ceiling Range.

Narrow Spread

For non-FX Bull Spreads, a Bull Spread contract with a small Floor/Ceiling Range. Generally offered as a series of three contracts with overlapping Floor/Ceiling Ranges, covering between them the full range of the Master Spread.

Glossary: Binary Options Back to top

Strike Price

The level against which the Expiration Value is compared in order to produce the Settlement Value.

Strike Width

The distance between the Strike Prices for a particular market.

Number of Strikes

The number of different Strike Prices, at intervals of the Strike Width, that are offered for a particular market.

Criterion

The operator (greater than, less than, etc) that defines the relationship between Expiration Value and Strike Price by which the Settlement Value is obtained.

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© 2009-2014 Nadex, Inc | Binary Trading

Nadex is subject to U.S. regulatory oversight by the CFTC.

The maximum risk for any trade is fixed and required in advance so you cannot be called upon for further funds. But please remember these are volatile instruments and there is a high risk of losing your initial investment on each individual transaction.